Return & Replacement Policy

Return & Replacement Policy

We aim for you to be delighted with your purchase. If you're not satisfied, we offer a return and replacement service under the following conditions:

  • Order Placed: If your order has not yet shipped, please contact us at info@joyyelife.com. We will try to cancel the order and provide a refund.
  • Order Delivered: After delivery, please email us at joy**@joyyelife.com**. We will assist with the return or replacement process.

Conditions of Return and Replacement

  • Statutory Right of Withdrawal: You can return items within 14 days from the day you receive them (or the last item in a batch if multiple items were delivered separately).
  • Returned Items: Must be in original, unused condition with all tags, packaging, and materials intact. Any diminished value due to mishandling will be your responsibility.
  • Return Shipping: You will be responsible for return shipping costs unless there is a product defect.

Voluntary Returns and Service Fees:

  • If returning within 30 days, a service fee will apply based on the condition of the product (open, used, etc.). For items returned within 15-30 days, a 15%-30% service fee will be deducted from the refund, depending on the product's condition.

Refund Methods

  • Refunds will be processed within 14 days from when we receive the returned items. The amount will be refunded to your original payment method, excluding any shipping costs or service fees.

Replacement Policy:

  • Replacement can be requested for defective products received within 90 days of delivery, subject to product condition and proof of defect.
  • Products purchased from unauthorized channels or with missing accessories cannot be replaced.

Cost of Return & Replacement:

  • Within 14 days: No service fee, but shipping is your responsibility if no defect is found.
  • After 14 days (up to 30 days): A 15%-30% service fee applies.
  • After 30 days (up to 90 days): A 30% service fee applies.

Disclaimers:

  • All returns and replacements are subject to our approval. Only approved requests will be processed.
  • Returns must be sent back to the address provided in the return confirmation email.
  • Returned products must be in the same condition as received, with all accessories and packaging intact.